Help Center

Find answers to common questions about using Parkcar.ae.

For Renters

How do I book a parking spot?+

Search for available spots in your area, select the one you like, choose your dates, and pay securely online. You'll receive access details once your booking is confirmed.

What payment methods are accepted?+

We accept all major credit and debit cards through our secure payment processor, Stripe.

Can I cancel my booking?+

Yes, you can cancel your booking from the "My Bookings" page. Cancellation policies may vary — please check the listing details before booking.

How do I access the parking spot?+

After booking, you'll receive directions and access instructions from the landlord. Some spots may require a key card or gate code which will be shared with you.

What if there's an issue with my spot?+

Contact us at admin@parkcar.ae and we'll help resolve any issues with your booking or parking space.

For Landlords

How do I list my parking spot?+

Sign up as a landlord, click "List Your Spot", fill in the details including location, photos, and price, and publish your listing. It's completely free to list.

How do I get paid?+

Payments are processed through Stripe Connect. After a renter's booking period starts, your earnings are transferred to your connected bank account.

What is the platform fee?+

Parkcar.ae charges a 5% service fee on each booking. This covers payment processing, platform maintenance, and customer support.

Can I set my own price?+

Yes, you have full control over your monthly rental price. We recommend checking similar listings in your area to set a competitive rate.

Account & Security

Is my payment information secure?+

Yes. All payments are processed through Stripe, a PCI-compliant payment processor. We never store your card details on our servers.

How do I reset my password?+

Click "Log In", then use the "Forgot Password" link to receive a password reset email.

Still need help?

Can't find what you're looking for? Reach out to our support team.

Contact Support